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FAQ – Personal Scoreboard Questions

How does the Swish Hoop™ Personal Scoreboard work?

The Swish-Hoop™ Personal Scoreboard is a multifunction, high-visibility, color LED display designed to sit courtside and guide players through drills and give real-time feedback while shooting. It gets its data through a connection with the Swish-Hoop™ Player App on your mobile device.

How do I turn on/off the Personal Scoreboard?

The Personal Scoreboard has no on/off switch, just a reset button on its left side, which wakes it from hibernation. It enters its hibernation mode in three ways: 1) after being disconnected from the device running the Swish-Hoop™ Player App, 2) after 30 seconds of unsuccessfully trying to wirelessly connect to a device or 3) after 30 minutes of idle time while it is connected.

How do I charge the Personal Scoreboard?

The Personal Scoreboard has an internal, non-replaceable, Lithium ion rechargeable battery, which should run for many hours without a charge. To recharge the battery, simply plug in the circular plug of the supplied charging cord into the side receptacle of the Personal Scoreboard (you may need to open the rubber boot covering the receptacle) and plug the other end into the supplied USB charging module (or any other USB-compatible charging module), which is plugged into a wall outlet. For safety reasons, the Personal Scoreboard will not function when recharging (when it’s charging cord is attached). For additional water resistance, the boot should be fitted over the charging port on the side of the Personal Scoreboard. The upper left indicator light at the front of the Personal Scoreboard will be red when the unit is charging and green when fully charged.

Can I use the Personal Scoreboard outdoors?

The Personal Scoreboard is not currently approved for outdoor use.

How do I get the Swish-Hoop™ Player App for my device?

The Swish-Hoop™ Player App is free. See here for instructions and here if you have related Player App questions.

How do I connect my phone or tablet to the Personal Scoreboard?

To activate the Personal Scoreboard for wireless connection, Press the black button on the left side of the Personal Scoreboard. When it is ready to connect, the Personal Scoreboard will blink different colors at the upper left of its screen. When it is connected, it will flash “Swish Hoop” in yellow. Wireless connection is initiated within the Swish Hoop™ Player App on your mobile device. This app must first be installed on your device. Open the app and go to Settings>Devices and look under the Swish Hoop™ Personal Scoreboard heading for devices. You should see your Personal Scoreboard device listed. If not, tap the “GO” button in the Player App and press the black button on the left of your Personal Scoreboard until the multiple colors show on the upper left of the screen. If you still see no devices listed, read the FAQ below. Tap the circle on the right of the listed device to connect. The circle will turn green when the connection is completed. See step 5 of the instructions for greater detail with photos and here if you have related Player App questions.

I cannot connect to my Personal Scoreboard. What is wrong?

First, make sure your Personal Scoreboard is fully charged. This may take a number of hours. If your Personal Scoreboard is charged and showing the multiple color blink at the upper left of the screen, but you still cannot connect, make sure your phone or tablet has Bluetooth (version 4.0 or later, also called BLE or Bluetooth Smart) capability and it is turned on. Turing on this functionality is typically done under the settings screen on your device. Bluetooth should be enabled (turned “on”). If the Bluetooth on your device is “on” and the Personal Scoreboard is showing the multiple color blink at the upper left of the screen, then follow Step 5 of the Personal Scoreboard instructions here to connect your mobile device to the Personal Scoreboard. Phone compatible with the Personal Scoreboard include:

  • iPhone 4S and later (note iPhone 4 and earlier iPhones do not have the right version of Bluetooth hardware)
  • iPod Touch 5th Generation and later
  • iPad 4th Generation or later
  • Android devices with Bluetooth 4.0 or later