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FAQ – Player App Details

What is the Swish-Hoop™ Player App?

The Swish-Hoop™ Player App is a free app that is used to communicate with Swish-Hoop™ devices (Shot Monitor and Personal Scoreboard), select, initiate and record drills, review stats, leaderboard, trophies and videos, set goals and alarms, view messages and stats from other users and share sessions and videos with others. The Swish-Hoop™ Player App runs on mobile devices including iPhones, iPads, Android phones and Android tablets. The device must be connected to the internet through either Wi-Fi or a cellular connection and must have Bluetooth 4.0 or later compatibility.

How do I get the Swish-Hoop™ Player App?

The Swish-Hoop™ Player App may be downloaded for free from either the Apple App Store (for iOS devices) or from the Google Play store for Android devices. Just search for “Swish Hoop Player App” to find the apps for downloading or tap here for iOS or here for Android. You do not need to purchase any Swish-Hoop™ products to download the app, register as a user and use certain portions of the app.

How do I change or reset my password?

There are three ways to change your password. On the login screen (first screen shown) tap “Forgot your username/password?” or go to Settings> My Account> Change Password and follow the prompts. Password resets may also be done online here.

How do I see videos of shots that I recorded?

Tap “My Stuff” at the bottom of most screens then tap “Stats” near the top right. A calendar icon will appear at the top right corner of the Stats Summary screen. If it is white, tap it so it turns orange. This will list all of your completed sessions (only your sessions are accessible to you) at the bottom of the screen that are between the start and end dates at the top of the screen. To make it easier to find the shooting session you want, tap each of the dates to narrow the range. You can also swipe down to the line chart and tap the point on the chart that is at the date you want. This will highlight all of the sessions listed below that were shot on that date. When you find the session you want to see in the list below, tap it and it will open a Single Session Stats screen. That screen will show an array of red and green squares (misses and makes) and green circles (swishes). Tap any of those to see the video (if one was recorded) associated with that shot.

What is a Goal in the Swish-Hoop™ Player App?

Goals are drills or workouts with a specified level of performance to reach within a particular time frame. They may be set either by individual users for themselves or by coaches for any of their team members. When a goal is reached or it the time to achieve it has expired, a message and email is sent to the goal setter and target user (if different from the goal setter).

How do I delete a Goal that I no longer want?

Once a Goal has been set, only the person who the Goal is for may change or delete it (coaches cannot change or delete Goals for their players, only create them.

In iOS (iPhone or iPad)

Go to the Play menu (lower left of screen) and tap goals near the upper right. Swipe left on the Goal you with to delete.

In Android

Tap the Bell icon in the upper left of most screens, then tap Alerts and press on the Goal you wish to delete for two seconds. You will then be presented with a menu asking if you want to delete the Goal.

What is an Alarm in the Swish-Hoop™ Player App?

Think of Alarms like being able to set a programmable alarm clock. They may be set either by individual users for themselves or by coaches for any of their team members. Alarms can be programmed to alert users one or more days a week at particular times between a start date and an end date. When an Alarm goes off, a message and email is sent to the user.

How do I delete an Alarm that I no longer want?

Once an Alarm has been set, only the person who the Alarm is for may change or delete it (coaches cannot change or delete Alarms for their players, only create them.

In iOS (iPhone or iPad)

For iOS devices, Alarms can only be deleted or edited online. Sign into your web account at app.swishhoop.com, tap Alerts along the top menu, find the Alarm you want to change and tap EDIT, then delete or change the Alarm.

In Android

Tap the Bell icon in the upper left of most screens, then tap Alerts and press on the Alarm you wish to delete for two seconds. You will then be presented with a menu asking if you want to delete the Alarm. You can also follow the procedure for described above for iOS devices.

How do we run a multiplayer drill or workout?

Since only one user can be logged into the Player App at a time, the logged in user will need to record data for the other players; however, you cannot record drills for other players unless they have given you permission to do so. There are two ways to receive permission from other users so you can record data for them when using your account.

  1. In the Change Shooters screen (appears after the Change Shooters line is tapped in the Drill Detail menu ), tap the “+” at the upper right and search (by tapping the magnifying glass icon at the upper right) for the user you wish to add to the list of users for whom you can record data. That will display a menu that will allow you add them to the drill or if they have not yet given you permission, invite them to give you permission. When you select that option, it will send a message to their message list within the app and when they log in, they will be directed to grant you permission through their Recorders group as described just below.
  2. Ask them to add your name to their Recorders group by having them log in with their user name, then tap “My Stuff” along the bottom of the screen, then “Groups” near the upper right, then “Recorders”. They can then tap the “+” at the upper right and search for your name in the list. Tapping your name will give them the option to add you to their Recorders group. Once you have been added, their name will appear in the list of other users you can choose in the Change Shooters screen described just above.

How do I add additional shooters to a multi-person drill and set the order of taking turns?

The user who is logged into the app can write his/her own shot results into the database, but can only write data for others (who are participating in the same drill) if those other users have previously given him/her permission to do so. The list of users who have given you recording permission will appear in the Change Shooters screen after the Change Shooters line is tapped in the Drill Detail menu. Tap users in the order you would like them to have a turn in the drill. To change the order, tap the user to deselect them and tap users again in the correct order.

How do I customize Leaderboards?

You can choose the community in which you would like to be ranked in the leaderboards. Tap “Settings” at the lower right, then “Preferences”. Then Select “Community” and choose the group for the rankings. When you tap Leaderboards at the bottom of most screens, you will then be ranked within your chosen community. Instead of being ranked in your selected community, you can see your ranking amongst your following group by tapping “Following” toward the top of the leaderboard screen.

How do I follow other users?

You can follow other users and get messages from them when they complete drills, workouts or trophies, etc.. Tap “My Stuff” on the bottom menu, then tap “Groups” on the top menu. Tap the “Following” group then tap the “+” at the upper right. Search for users you want to follow. When you tap them, you can either check out their profile or choose to follow them. If certain users to not wish to be followed (as selected in their preferences), then they will not appear in the list of users available to you to follow and you will not be able to follow them. Also, users can bar you from following them explicitly.

How do I restrict users from following me?

You can see which players are following you (getting messages when you complete drills, workouts or trophies, etc.) by tapping “My Stuff” on the bottom menu, then tap “Groups” on the top menu. Tap the “Followers” group. There are two ways of restricting users from following you. Either A) by tapping their name in your Followers Group list and selecting “Bar User” or B) by changing your Privacy setting in the Settings> Preferences> Stats Privacy screen.

How do I add a new group?

The Swish Hoop system will automatically define a number of groups for each user including: Folllowers, Following, Recorders and each Team on which you belong; however, you may want to define your own groups for sharing your accomplishments or other reasons. To define a new group, go to the My Stuff menu (lower part of screen) and tap Groups near the upper right. Then tap the plus (+) sign to add a new group. Input the group name and move the Share slider to the right to designate whether they will receive any shared stats when you hit the Share button within any part of the app.